How to Complain

In the first instance, please direct any complaints to:

Ranfurly Strategic Limited
Level 1, Awly Building
293 Durham Street
Christchurch 8013
New Zealand

If for any reason we can’t resolve things, you can contact:

Public Trust
Public Trust Customer Feedback
PO Box 13 853
Christchurch 8140
Email: cts.enquiry@publictrust.co.nz
Telephone: 0800 371 471

Ranfurly and Public Trust are Members of Financial Services Complaints Limited (FSCL), an approved dispute resolution scheme. If you’ve complained and you’ve reached the end of Ranfurly and Public Trust internal complaints processes without your complaint being resolved to your satisfaction, FSCL may be able to consider your complaint.

Financial Services Complaints Limited
PO Box 5967
Wellington 6145
Email: info@fscl.org.nz
Telephone: 0800 347 257

FSCL will not charge a fee to any complainant to investigate or resolve a complaint.


Ranfurly Strategic Limited or any of their authorised agents (each an “Authorised Person”) may collect and use the information set out in (or in connection with) the Application Form for the purpose for which it is provided. Each Authorised Person will hold the information securely and may use it in developing and running IVCM (NZ) PIE Superannuation Fund. You may ask any Authorised Person, in writing, to show you the personal information it holds about you to make corrections to it. The information set out in this form will be collected and held by IVCM (NZ) PIE Superannuation Fund whose address is Level 3, 120 Featherston Street, Wellington Central, Wellington 6011.