How to Complain

In the first instance, please direct any complaints to:

Lifetime Asset Management
164 The Terrace, Wellington, 6011,
PO Box 5147
Email: enquiries@lifetimeincome.co.nz
Telephone: +64 473 7818

If for any reason we can’t resolve things, you can contact:

Public Trust
Ground level
100 Molesworth Street
Wellington 6011
Email: cts.enquiry@publictrust.co.nz
Telephone: 0800 371 471

Lifetime and Public Trust are Members of Financial Services Complaints Limited (FSCL), an approved dispute resolution scheme. If you’ve complained and you’ve reached the end of Lifetime and Public Trust internal complaints processes without your complaint being resolved to your satisfaction, FSCL may be able to consider your complaint.

Financial Services Complaints Limited
Floor 4, 101 Lambton Quay
Wellington Central
Wellington 6011
Email: info@fscl.org.nz
Telephone: 0800 347 257

FSCL will not charge a fee to any complainant to investigate or resolve a complaint.


Lifetime Asset Management or any of their authorised agents (each an “Authorised Person”) may collect and use the information set out in (or in connection with) the Application Form for the purpose for which it is provided. Each Authorised Person will hold the information securely and may use it in developing and running IVCM (NZ) PIE Superannuation Fund. You may ask any Authorised Person, in writing, to show you the personal information it holds about you to make corrections to it. The information set out in this Form will be collected and held by IVCM (NZ) PIE Superannuation Fund whose address is Level 3, 120 Featherston Street, Wellington Central, Wellington 6011.